SHWIFT · HECI

Signal intelligence board

Live composition · higher-ed comms risk

Friction index

Escalating

Disengagement

Early

Response latency

High

Cluster fragility

2 zones

Model confidence

74%

Intervention window

14 d

Signal lattice

Ranked signals

Feed
1

Escalation loop tightening

Risk critical·Conf. 91%

Nodes Programme Lead, Year 2 Cohort, Escalation Loop

Action Executive triage + ownership reset within 48h

2

Missed submissions velocity

Risk critical·Conf. 89%

Nodes Assessment Portal, Module Lead A, At-Risk Students

Action Assessment window + tutor outreach bundle

3

Silence pattern → wellbeing load

Risk high·Conf. 87%

Nodes Wellbeing Team, International Students, Silence Pattern

Action Structured check-in protocol; CRM note sync

4

Emotional deterioration channel

Risk high·Conf. 85%

Nodes Wellbeing, Personal Tutors, Email Inbox

Action Tier-2 support handoff; reduce async-only paths

5

Workload congestion (lecturing cluster)

Risk elevated·Conf. 81%

Nodes Lecturer Cluster, Workload Congestion, Timetabling

Action Capacity signal to leadership; defer non-critical comms

Intervention posture

Board view · condensed

Immediate

0–72h

  • Activate escalation desk + single owner on loop closure

    Conf. 88%·Impact High

  • Batch outreach to at-risk cohorts tied to submission gaps

    Conf. 84%·Impact High

Strategic

2–6 wk

  • Rebalance assessment cadence vs. lecturer capacity signals

    Conf. 76%·Impact Med–high

  • Formalize wellbeing ↔ academic support handoff SLAs

    Conf. 72%·Impact Medium

Monitor

Watch

  • CRM + LMS notification noise; track reply-time drift

    Conf. 69%·Impact Contained

  • International student confusion tickets vs. baseline

    Conf. 65%·Impact Low–med